Terms of service

Terms of Service

These Terms and Conditions of use and purchase apply to the LUEVER website, located at http://www.luever.com. Please read these terms and conditions carefully before ordering any item. You should understand that by purchasing any of our products, you agree to these terms and conditions.

These Terms and Conditions (hereinafter “Terms”) define the use of the website http://www.luever.com (hereinafter “Website”) by users (hereinafter “User”) and their relationship with our brand (hereinafter “We”, “our”). Please read all articles carefully as they affect your rights and obligations according to the applicable law.

By placing an order on the Website, the user guarantees that they are at least 18 years old (or have the permission of an adult to purchase from us) and accepts these terms and conditions which apply to all orders made or to be made at LUEVER for the sale or supply of any products. None of these terms and conditions affect your legal rights. No other terms or changes to the terms and conditions shall be binding unless agreed and signed by us.

Agreement

The General Terms and Conditions presented here apply to all offers contained on this Website issued by LUEVER, owned by Tiago Pinheiro Oliveira, Sole Proprietor, with Tax ID 245 742 506, headquartered at Apartado 252, Rua Dr. Vitorino de Sá nº 2, 4520-999, Santa Maria da Feira.

LUEVER only accepts product orders through this website, subject to these sales conditions. The general sales conditions are the only applicable ones and replace all others unless previously agreed in writing. LUEVER reserves the right to freely modify this pre-contractual information in order to adapt it to applicable legislation without prior notice, so it is necessary to consult them on each visit to the Website. We consider that whenever an order is validated, the Customer is automatically accepting our General Terms and Conditions.

LUEVER also reserves the right to unilaterally modify at any time, without prior notice, the presentation and content of the site, its services, and general terms of use, except for contracts already concluded and in execution.

The user undertakes to use this website in compliance with applicable law, refraining from using the web page for activities contrary to law, morality, good customs, or the rights and interests of third parties.

The Website may contain links to other websites which may have useful information/tools for users. These general conditions do not apply to third-party websites. Therefore, if the user visits another website redirected from ours, they should comply with the privacy policy of that site.

Payment Methods

LUEVER accepts payment via Multibanco, Credit Card, MBway, Apple Pay, Google Pay, and Klarna. You can pay quickly and securely using your credit or debit card, Apple Pay, Google Pay, and MBway. If you wish to pay via Multibanco, you will receive the relevant data at the time of purchase.

All transactions are encrypted and 100% secure. We reserve the right to await payment within 24 hours. In case the payment is unsuccessful, you will be notified via the provided email address.

If you do not want us to attempt to process the payment again, please cancel your order before processing.

We authorize the use of promotional codes strictly under the terms and conditions under which they were issued, which may include eligibility terms and maximum order values. The User must familiarize themselves with these terms and conditions before ordering, as we reserve the right to reject or cancel any orders that do not comply with these Terms even if your credit or debit card has been charged.

Third-Party Links

For our customers’ convenience, the Website may include links to other web pages or material beyond our control. We inform that we are not responsible for such pages or material, nor do we review or endorse them. We shall not be liable for privacy practices or content of these pages nor for any damage, loss, or offense caused or allegedly caused in connection with reliance on any advertising, content, products, materials, or services available on such pages or external media.

Orders

All orders are subject to acceptance and availability. If the ordered goods are unavailable, the user will be notified by email (or other means if no email address was provided) and may choose to wait until the product is back in stock or cancel the order. Any orders made by the User will be treated as an offer to purchase our goods or services and we reserve the right to refuse such offers at any time. The User acknowledges that the automated confirmation of the order does not validate our acceptance of the offer to purchase advertised products or services on the Website. A contract between Us and the User shall be concluded when:

  • payment for the said order is made; or

  • we dispatch the goods or start the services, whichever occurs later, at which point an email confirming the contract conclusion (“Shipping Confirmation”) will be sent to the User.

The contract will relate only to the goods or services confirmed in the Shipping Confirmation.

We will take all reasonable care to keep order and payment details secure, so in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party gains unauthorized access to any data provided by the User when accessing or ordering from the Website.

Products sold on the Website are not for resale or distribution. We reserve the right to cancel orders and suspend accounts we believe are ordering products in violation of this clause.

The User assumes the risk for products once delivered to the delivery address specified in the order. We accept no responsibility if an incorrect delivery address is provided or if the User does not collect products at the specified address.

However, the risk of loss or damage of products is only the User’s responsibility after delivery at the delivery address.

LUEVER entrusts the delivery of orders to an external transport service, dispatching the ordered product(s) on the days and times used by the logistics company to the address indicated by the customer.

Orders are shipped within 7 working days after payment confirmation. Deliveries are made via local postal services. This delivery timeframe applies to products in stock at the time of purchase and for which no different delivery timeframe is indicated.

We are proud to offer FREE SHIPPING on all orders. Currently, we ship to Portugal, Spain, Belgium, Chile, Colombia, Costa Rica, Denmark, Ecuador, Finland, France, Hungary, Ireland, Italy, Luxembourg, Mexico, Netherlands, Norway, Panama, Peru, Poland, Sweden, Switzerland, USA, and UK.

LUEVER will inform the customer of any unavailability of the ordered product(s) and will refund the amount paid within a maximum of 15 (fifteen) days from becoming aware of the unavailability.

Delivery is considered completed upon signature of the delivery receipt at the agreed address.

Prices

The availability of products on the website is limited to existing stock at any given time. Prices and other descriptions are subject to change without prior notice, including due to restocking. However, LUEVER commits to applying the rates and prices indicated at the time of placing the purchase order.

In the event of a computer, manual, technical, typographical, or any other error causing a substantial unforeseen change in the public sale price, such that it becomes exorbitant or manifestly ridiculous, the purchase order will be considered invalid and canceled.

Prices are displayed in euros and include applicable taxes and VAT. Prices indicated are exclusive for purchases through this site. The amount on your card statement will be the equivalent value in your local currency based on the exchange rate applied by your credit card provider at the time of billing. Please note the exchange rate used by your bank or credit card company may not be exactly the same as indicated at purchase. Each price includes VAT in Portugal (23%) but excludes shipping costs.

For other countries, prices do not include additional taxes, duties, or fees regulated by applicable law. If necessary, the Customer must anticipate customs import costs and pay any applicable taxes and fees in the import country.

Purchase Process

  • The user must select the desired products and add them to the "Shopping Cart".

  • After selecting products, the user must provide the necessary information for delivery and payment.

  • Before finalizing the purchase, a summary of the order, including products, shipping costs, and total value, will be presented.

  • After confirming the order and payment, the user will receive an email confirming the purchase and order details.

Exchanges and Returns

As provided by law, LUEVER allows exchanges and returns of items as long as the following conditions are met:

  • The product(s) show no signs of use or handling;

  • The product(s) maintain their original characteristics and intact labels;

  • The product(s) are complete and sent along with all materials that accompanied the original order.

If these conditions are not met, LUEVER reserves the right to refuse the return of items.

Requests for exchange or return must be unequivocally addressed to info@luever.com within 14 days of receipt of the order. Shipping costs related to the exchange or return process are the full responsibility of the customer.

In case of return due to defects or other non-conformities with ordered products, LUEVER assumes responsibility for collecting the item at an address provided by the customer. After the defect or anomaly is confirmed, the exchange will be made for an identical item (same size and color/pattern), unless out of stock.

Refunds for returned items will be made by a method agreed with the customer. The customer must provide bank details for this purpose. Any exchange or return request must include the order number and proof of defect, if applicable.

Orders to be exchanged or returned must be sent by registered mail to LUEVER at:

Apartado 252
Rua Dr. Vitorino de Sá, nº 2
4520-999, Santa Maria da Feira

Order Cancellation

Any order may be canceled in the following situations:

  • Ordered products are discontinued, unavailable for delivery, or due to an incorrect price entry;

  • Customer data is insufficient or false;

  • Non-payment of the order within 5 (five) days following the date the order was definitively made results in automatic cancellation.

Intellectual Property

The content of the Website is protected by copyrights, trademarks, databases, and other intellectual property rights.

The User acknowledges that the material and content provided as part of the Website remain with us. You may search and display the Website content on a monitor, save electronic content to disk (but never on a server or any networked storage device), or print a copy for personal, non-commercial use, always keeping all copyright and proprietary notices intact.

You may not otherwise reproduce, modify, copy, distribute, or use the Website materials or content for commercial purposes.

Personal Data Processing and Security

In compliance with the Personal Data Protection Law, LUEVER’s customers and website users may exercise their rights of access, rectification, cancellation, and communication of their data at any time through the “My Account” section on the site or via info@luever.com. To unsubscribe your email, please do so through the email address in our database; otherwise, we will be unable to remove it.

The Customer authorizes LUEVER to process their personal data automatically, including all data provided at site registration, for purposes necessary for contracting, managing, and executing purchases and related records, access control, including use of “cookies” technology, and these data may be accessed by LUEVER’s service providers and suppliers, including accounting and auditing firms.

The Customer authorizes LUEVER to disclose personal data to other companies within the same group or third parties based in Portugal for advertising purposes, including direct marketing, advertising, prospecting, and market analysis. However, the Customer may object to such disclosure in the designated field on the site.

Other Rights and Responsibilities

Each registered Customer will choose a unique, personal, and non-transferable Username (email). The password is chosen by the Customer during registration and must be kept secret.

All data and content on the site, including trademarks, are the exclusive property of LUEVER or third parties and protected by law.

All products on the site are described as accurately as possible. However, users should read the descriptions carefully and contact LUEVER via info@luever.com if in doubt.

LUEVER is not responsible for damages and inconveniences arising from Internet use, including due to service or access disruption, external intrusion, computer viruses, or force majeure.

Newsletters sent by email are for promoting LUEVER offers and general information. Customers will receive newsletters upon subscription.

ALTERNATIVE CONSUMER DISPUTE RESOLUTION

In case of dispute, consumers may resort to an Alternative Consumer Dispute Resolution Entity:

  • National Consumer Information and Arbitration Center

  • Arbitration Center of Consumer Conflicts of Coimbra District

  • Arbitration Center of Consumer Conflicts of Lisbon

  • Arbitration Center of Consumer Conflicts of the Autonomous Region of Madeira

  • Information and Arbitration Center of Porto

  • Information and Arbitration Center of Vale do Ave

  • Information and Arbitration Center of Vale do Cávado

  • Information, Mediation, and Arbitration Center of Algarve

Data taken from the list of Alternative Consumer Dispute Resolution Entities on the Consumer Directorate-General website as of February 2017. More information at www.consumidor.pt.

Under Decree-Law No. 24/2014, of February 14, applicable to distance contracts, you have the right to freely cancel a contract within 14 calendar days from the date of order, without giving a reason. You may download, fill out, and send the attached sample withdrawal form via email or post.

If you cancel and return within this period, your payment will be refunded by the same means as paid, no later than 14 days after we receive your communication and returned order.

To resolve the contract, follow these steps:

  • Download the form below.

  • Fill in your data (name, full address, and order number).

  • Indicate you have received the order.

  • Sign the document.

  • Send the request:

    • By email to info@luever.com, or

    • By registered mail with acknowledgment of receipt to Apartado 252, Rua Dr. Vitorino de Sá, nº 2, 4520-999 Santa Maria da Feira.

Additional Information

LUEVER reserves the right to change any information, including prices, technical specifications, purchase terms, and product offerings without prior notice. In case a product is out of stock, LUEVER has the right to cancel the order and refund the amount paid in the manner the customer prefers. LUEVER must also notify the customer if equivalent products are available.

Please note that using this website or any of our services constitutes acceptance of these terms and conditions.